Confrontations happen, no matter how hard you try to avoid them. They can happen between friends, family members, partners, coworkers, and even between customers and servers. Confrontations can be stressful, especially when emotions are running high. Learning how to remain calm in the face of a confrontation can help to defuse any potentially stressful situation.
• First, feel, and then act
Before you solve the problem, take a few moments to accept and process your feelings as a result of the adversity. Writing in a journal or tapping (also known as the emotional freedom technique) for a few minutes can help move the emotion out of the body. This enables a leader to handle a conflict with wisdom and neutrality rather than fear and adrenaline.
• Leave if necessary
Recognizing when a person cannot be calmed is an essential part of any confrontation. Some people are easily irritated, while others may simply feel victimized and refuse to compromise. Whatever the circumstances of your situation, remember that you have the right to leave if you feel unsafe or if you believe the matter will not be resolved peacefully. Remember that you have the right to be treated with respect, as well as the right to protect yourself from physical, mental, or emotional harm.
• Demonstrate compassion
When faced with adversity, it’s critical not to rush to find a solution and risk dismissing someone’s feelings or point of view. Take the time to understand their side of the story and demonstrate it clearly. Then, work together to find a happy medium. Do not brush aside opinions, but rather work with them.
• Establish your objectives
Before entering a dangerous situation, make sure you understand it and are fully prepared. Then decide what you want to take away with you. What are your objectives after dealing with the confrontation? Remember that it’s about business performance, not a person’s personality or something you can’t change. Work toward your goal with a positive attitude, knowing what you can and cannot change.
• When confronted, keep a positive attitude
In situations, I always consider the worst-case scenario. I make sure that the worst-case scenario is something I can handle. That way, I can stay positive and smile even when things are going wrong. Life is good!
